Refund and Returns Policy for BLUESORA

Effective Date: February 20, 2025

At BLUESORA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a clear and easy returns and refund policy. Please read through the following guidelines for information on returns, exchanges, and refunds.

1. Returns Policy

  • Eligibility for Returns:
    You may return unused, unworn, and undamaged jewelry within 30 days from the date of delivery. All returned items must be in their original packaging with any accompanying certificates, tags, or receipts intact. Items that are personalized, engraved, or altered in any way cannot be returned.

  • Non-Returnable Items:
    For hygiene reasons, earrings and other body jewelry are non-returnable unless they are faulty. If you are unsure about an item, please contact our customer service team before making a purchase.

  • How to Return:
    To initiate a return, please contact us at info@bluesora.xyz with your order number and reason for return. We will guide you through the return process and provide a return shipping label. Please ensure the returned items are securely packaged to avoid any damage during transit.

  • Return Shipping Fees:
    Return shipping costs are the responsibility of the customer, unless the return is due to a defect or mistake on our part. We recommend using a tracked service to ensure the item reaches us safely.

2. Refund Policy

  • Refund Processing:
    Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Refund for Damaged or Defective Items:
    If you received a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a full refund or exchange, and we will cover the return shipping costs for faulty items.

  • Shipping Fees:
    Shipping charges are non-refundable, except in cases where we made an error or the item is defective. Return shipping fees are also non-refundable unless the item is damaged, defective, or we made a mistake with your order.

3. Exchanges

  • Exchanges Policy:
    Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size or style, please follow our return process and place a new order for the replacement item.

4. How to Contact Us

For any questions about returns, refunds, or exchanges, or if you need assistance with a return, please contact us at:

  • Email: info@bluesora.xyz
  • Phone: (660) 679-4258
  • Address: 300 S Delaware St Butler, Missouri

We are committed to ensuring your satisfaction and will do our best to resolve any issues with your purchase quickly and efficiently.